A-Z Policy Guide
Q2 Stadium is committed to providing an inclusive, fan-friendly experience for all guests. Designed with accessibility in mind, our venue ensures ease of mobility with exterior ramps, elevators are available in Ticket HQ for North Building vertical circulation, as well as in VIP Lobby for West Building vertical circulation, and a 360-degree at-grade main concourse for seamless navigation.
Other accessibility features include optional closed captioning services available through the Austin FC App, Assistive Listening Devices (ALDs) for check out at the Guest Services Booth (Main Concourse behind Section 124), the St. David’s Sensory Room (available by check-in at the Guest Services Booth), headphones, ear plugs and KultureCity sensory bags (all available at the Guest Services Booth).
Q2 Stadium provides wheelchair escort services at all events. Wheelchairs are available on a first come, first served basis. Upon entering the stadium, a request can be made to the nearest Guest Services Teammate or a text can be sent to 35-ASK-VERDE. Wheelchairs are used for gate to seat transit only and cannot be not reserved in advance, loaned for the duration of the event, or used outside of stadium gates.
For fans with accessible needs looking for transit or parking options, CapMetro Q2 Stadium information is located HERE. (link –https://www.capmetro.org/special-events/Q2)
MetroAccess specific information can be found HERE. MetroAccess will drop-off and pick-up in the Southwest corner of the stadium, on West Rd.
To purchase onsite parking click HERE.
On-site accessible parking is available on a first come first served basis, while inventory lasts.
All rideshare is designated to drop-off on Delta Drive on the East side of the stadium. Please direct your driver to West Rd. for an accessible drop-off location. For pick-up, the driver will need to inform the police officer at the Rutland/McKalla intersection that they are conducting an accessible pick-up, to access West Rd.
Fans with additional questions can contact Q2 Stadium Guest Services via GuestServices@AustinFC.com.
Q2 Stadium, 512 Food Co., and stadium security are focused on promoting responsible consumption of alcoholic beverages.
- No alcohol may be brought into Q2 Stadium.
- Any attempt to bring alcohol into the stadium is a violation of the Code of Conduct and may result in the guests being ejected, arrested, and/or tickets being revoked.
- Guests that are intoxicated or appear to be intoxicated will be denied entry into Q2 Stadium.
- Valid ID is required for the purchase of alcohol. Guests that appear to be 30 years of age or younger must produce a valid form of acceptable identification, including:
- United States Driver’s License
- State Issued ID with photo
- Military ID with photo
- Passport
- Passport ID Card
- Mexican Consular Card
- There is a two (2) alcoholic beverage limit per person, per identification, per trip to point of sale location.
- Alcohol service can be discontinued at management discretion, and all guests must be 21 years of age or older to purchase an alcoholic beverage.
- Alcoholic beverages may not be brought into the stadium.
- Alcohol cut off is at the 80th minute for Austin FC matches for the majority of the stadium. This policy will be adjusted, as required, for other events. Select club spaces will resume service after the final whistle of the match.
- All guests must finish and dispose of alcoholic beverages prior to exiting the stadium.
All-Gender restrooms are located on the Main Concourse (100) behind Section 103 and Section 128.
Animals are not permitted in Q2 Stadium; however, Q2 Stadium welcomes service animals, as defined by the ADA.
- Upon entry, you may be asked to verify that your animal is a service animal. Please note, emotional support animals are not permitted.
- Guests that have additional inquiries regarding their service animal may contact Guest Services in advance of an event by emailing GuestServices@AustinFC.com.
Guests may check out assistive listening devices (ALDs) at the Guest Services Center located on the Main Concourse (100), behind Section 124. ALD use is complimentary; however, a form of government-issued ID or credit card is required for check-out and will be returned after use.
Baby changing stations are located within most general and club public restrooms at Q2 Stadium. Dedicated Family Restrooms are located on the Main Concourse behind Sections 121 and Section 136.
Q2 Stadium prohibits all bags, backpacks, and other carriers being brought in the stadium.
Exemptions will be considered for the following, after required security screening:
- Clutch size purses/bags equal to or smaller than the size of your hand (approximately 8″x5″x1″)
- Medical bags
- Childcare bags (e.g., diaper bags) when guests are accompanied by a child
- Cultural bags
Q2 Stadium will provide bag check lockers on a first-come/first-serve basis located on the exterior of the stadium at the Northwest and Southwest Gates. These lockers will open 45 minutes prior to gates and remain open for one hour after the conclusion of the event. If personal items are left in the lockers following the event, guests can follow up via email to GuestServices@AustinFC.com and reference the Lost and Found policy within this guide. Bag check lockers are owned and operated by a third party. Q2 Stadium is not responsible for lost or stolen items.
Q2 Stadium and Austin FC encourages the use of environmentally friendly and micromobility options.
- A complimentary bike valet is available at all Austin FC matches and is located near Live Oak Park on the East side of the stadium.
- Bike trail and route locations for Q2 Stadium are outlined below:
Ticketing representatives are available online and over the phone, Monday through Friday, from 9am-5pm.
The SeatGeek Ticket HQ is located on the Northeast side of the stadium. On event days, the SeatGeek Ticket HQ opens 3 hours before kickoff and closes at the 60th minute of the match, for Austin FC matches. For more information, please call 512-953-2858 or email tickethq@austinfc.com. Details for non-Austin FC events will be made available on the website.
Photos and/or videos taken at any Q2 Stadium event should never be used for commercial purposes unless granted written approval by Austin FC.
A commercial filming license can be requested by emailing Events@AustinFC.com.
The following items are prohibited:
- Cameras with professional and/or removable lenses
- Camera cases; reference the Bag Policy for more details
- Monopods and tripods
- Selfie sticks
- Drones; reference Drone/UAS for more details
CapMetro will have special service to Q2 Stadium on event days – including MetroRail! Fans are encouraged to use transit to all events at Q2 Stadium. The following routes will be the most convenient:
- MetroRail to McKalla Station
- McKalla Station opened in 2024 and drops you off on the East side of Q2 Stadium
- MetroRapid 803 (Available post-event on the West side of the stadium for quick access)
- MetroBus Route 3
- MetroBus Route 383
- MetroBus Route 392
- MetroAccess
For more information and up to date details please visit: www.capmetro.org/austinfc or our Mobility page.
Although people of any age may attend events at Q2 Stadium, the general guidance is that children under the age of 14 should be accompanied by an adult. It is the parent or legal guardian’s responsibility to make the determination before allowing their child to attend an event at Q2 Stadium.
Children ages 2 and under do not need a ticket provided they are able to sit on a parent or legal guardian’s lap during the event.
Q2 Stadium recommends that all children visiting the stadium carry their parent and/or legal guardian information on them, at all times. Q2 Stadium provides contact information wristbands to be filled out at the Guest Services Booth (located on the North side of the Main Concourse (100) behind section 124).
Q2 Stadium has (3) premium clubs. Only ticketed fans with proper access are permitted within the club spaces.
- East Club – Located on the East side of the Main Concourse (100) with the entry behind Section 132. At the conclusion of each match, this club is open to all ticket holders, based on capacity.
- Lexus Club – Located on the West side of the Main Concourse (100) with the entries behind Section 109 and Section 118. This club will remain open for approx. 30 minutes for Lexus Club ticket holders after the conclusion of each Austin FC match.
- Q2 Field Club – Located at mid-field of the Event Level (000) with access through the VIP Lobby on the Southwest side of the stadium. This club will remain open for approx. 1 hour for Q2 Field Club ticket holders at the conclusion of each Austin FC match.
MLS and each of its Clubs are committed to creating a safe, comfortable, and enjoyable match-day experience for all fans visiting MLS stadiums and facilities. MLS and its Clubs are also deeply committed to fostering an inclusive environment, free of discrimination and harassment. This Fan Code of Conduct addresses conduct that is inconsistent with these goals and detracts from the match-day experience.
The following conduct is prohibited in Q2 Stadium and all parking lots, facilities and areas controlled by the Club or MLS:
- Behavior that is unruly, disruptive, threatening, or violent in nature, including verbal or physical harassment of match officials, players, staff, or fans.
- Conduct that is illegal.
- Conduct that results in damage to the venue or other personal property.
- Displaying signs, symbols, images, using language or making gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation.
- Displaying signs, symbols, or images for commercial purposes or for electioneering, campaigning, or advocating for or against any candidate, political party, legislative issue, or government action.
- Entering or attempting to enter the field, field track, tunnel or any other location other than that permitted by a fan’s ticket or credential.
- Possession of an unauthorized pyrotechnic device, smoke or firework or other Prohibited Items.*
- Throwing objects of any kind, including streamers.
- Failing to follow requests from venue staff regarding stadium operations, policies, and emergency response procedures.
- Declining to promptly return a ball that enters the stands.
- Irresponsible use or consumption of alcohol or other substances.
- Making unauthorized transmissions or play-by-play accounts of the match.
Any behavior that otherwise targets other fans or interferes with other fans’ enjoyment of the game.
Any fan who violates any of these provisions may be subject to penalty, including, but not limited to, ejection without refund, loss of ticket privileges for future games and revocation of season tickets. Any fan who (1) conducts themselves in an extremely disruptive or dangerous manner (“Level 1 Offenses”), or (2) commits multiple violations during a 12-month period, may be banned from attending future MLS matches for up to a year or longer. Level 1 Offenses include, but are not limited to, violent behavior, threatening, abusive or discriminatory conduct or language, trespassing or throwing objects onto the field, use or possession of unauthorized pyrotechnics or other dangerous Prohibited Items, or illegal conduct. Depending on the nature and severity of the violation, individuals who violate this Fan Code of Conduct may be required to submit a written request for readmission and participate in an online Fan Code of Conduct Education Class (FCEC) to be reinstated.
Please note that MLS and its Clubs reserve the right to refuse entry to anyone who has engaged in harassment of match officials, opposing team members, staff, or other fans or who have otherwise violated this Code of Conduct using social or digital media or other forms of communication.
Q2 Stadium has coordinated plans with various rideshare, Transportation Network Companies (TNC), Capital Metro, and private shuttles. Additionally, for those with accessible needs an internal ADA drop-off area is permitted (see ADA/Accessibility section).
Rideshare drop-off and pick-up is located on Delta Drive, which is accessed via Metric and is on the East side of Q2 Stadium.
Accessible drop-off is permitted on West Rd., outside of the Southwest Gate, see ADA/Accessibility for more information.
Capital Metro services the stadium via the 383, 392, and 803 as well as rail service via McKalla Station on the Redline (https://www.capmetro.org/special-events/Q2). There is an event specific bus stop on Burnet for events at Q2 Stadium. Further, Capital Metro will have Southbound 803 service available on the West side of the stadium following events.
Drones and all UAS are prohibited. For those seeking a conditional exemption to the policy and drone approval request process, please contact Q2 Stadium Security at FanConduct@AustinFC.com. For those seeking a commercial filming license, please email Events@AustinFC.com.
Q2 Stadium has five (5) passenger elevators, including:
- North Building: Located in the SeatGeek Ticket HQ (behind section 124); services the Main Concourse (100 Level), the Beer Hall (200 Level), and the North Building Lofts (300 Level).
- Verde Store: Located inside the Verde Store (behind section 120); services 100 and 200 Levels of the Verde Store
- VIP Lobby (3 elevators): Located in VIP Lobby (behind section 108); services Q2 Field Club (Event Level, ticketed), Main Concourse (100 Level), SHI Suite Level (200 Level, ticketed), Austin Telco Terrace (300 Level), and the Porch (400 Level).
Q2 Stadium has several locations to charge electric vehicles. During events, the EV stations are available for fans with access to the lots where the stations are located.
- Ford East Lot: Eight (8) stations accessed from Aguilar Street off Braker Lane.
- North Lot: Two (2) stations accessed from McKalla Place off Rutland Drive.
- Southwest Lot: Six (6) stations access from McKalla Place off Rutland Drive
Q2 Stadium offers two (2) Family Restrooms outlined below as well as two (2) All Gender Restrooms. Baby changing stations can be found within most general and club public restrooms.
- Main Concourse (100) behind Section 121
- Main Concourse (100) behind Section 136
St. David’s HealthCare operates a permanent First Aid station on the Main Concourse (100) behind Section 124 between the Northeast and Northwest gates.
Other resources sponsored by St. David’s HealthCare that support the safety and comfort of our fans include:
- Cooling Station: Located on the Main Concourse (100) behind Section 134.
- Sensory Room: Located on the Main Concourse (100) behind Section 124 next to the Guest Services booth.
- Mother’s Rooms: Located on the Main Concourse (100) behind Section 125 and 103.
St. David’s HealthCare also provides roving medical personnel throughout the stadium for assistance.
Q2 Stadium offers many selections of food and beverage, as outlined here.
A list of specialty and dietary concessions with vegetarian, vegan, and/or avoiding gluten options are listed below:
Vegetarian / Vegan / Avoiding Gluten – All Markets
- Select assortment of Snacks, Candy, Beverages, Cider-Vegetarian, Vegan, Avoiding Gluten
- OneTaco – Section 122
- Quesobirria – Vegetarian; Avoiding Gluten
- Chips & Queso – Vegetarian; Avoiding Gluten
- Chips & Spicy Queso – Vegetarian; Avoiding Gluten
- Bao’d Up – Section 101
- Veggie Bao – Vegan
- Grillove – Section 101 & Oak Hill Grill – Section 129
- Impossible Good Burger – Vegetarian
- Popcorn – Vegan; Avoiding Gluten
- Double Dave’s – Section 105 & 123
- Chee-z Rolls – Vegetarian
- Cheese Pizza Slice – Vegetarian
- Popcorn – Vegan; Avoiding Gluten
- Stoppage Play – Section 107 & 123
- Frozen Lemonade – Vegan; Avoiding Gluten
- Popcorn – Vegan; Avoiding Gluten
- Munchies – 103; Nachos y Mas – 120; East Side Eats – 128; Keso Tacos – 106 & 312
- ATX Doghouse – Section 314
- Cheese Nachos – Vegetarian; Avoiding Gluten
- Munchies – Section 103
- East Side Eats – Section 128
- Popcorn – Vegan; Avoiding Gluten
- Soft Pretzels – Vegetarian
- Verde Vegan – Section 119
- Verde Vegan Impossible Bowl; Avoiding Gluten Verde Vegan Tofu Bowl; Avoiding Gluten
- Vegan Chili Dog
- Shawarma Point – Section 127
- Falafel Wrap – Vegetarian
- Falafel Salad – Vegetarian
- Tabouli & Chips – Avoiding Gluten
- Chicken Shawarma Salad – Avoiding Gluten
- Hummus & Pita – Vegetarian
- Karbach – 101; Stoppage Play Shop – 107; Michelob Ultra – 121; Dos/Heineken – 120 & 127
- Soft Pretzels – Vegetarian
- Bao’d Up – Section 101 – Vegan
- Grab and Go Markets – Vegetarian
- Little Patagonia – Section 126 – Vegetarian
- One Taco – Section 122 – Vegetarian; Avoiding Gluten Options
- Q2 Stadium Grills – Section 101 and Section 129
- Impossibly Burger (Vegetarian)
- Shawarma Point – Section 127 – Vegan/Vegetarian
- OneTaco – Section 122
Gates will generally open ninety (90) minutes prior to the start of the event. This is subject to change depending on the type of event being hosted. Please be sure to check the website and the mobile app for updates.
The Guest Services – Guest Services Center is located on the Main Concourse (100), behind Section 124. The Guest Services Center assists guests with lost and found inquiries, lost children/adults, guest feedback, stadium directions, and accommodations for guests with disabilities.
Guests may check out a pair of noise-cancelling headphones at Guest Services located on the Main Concourse (100) behind Section 124. A credit card or form of government-issued ID is required for check out and will be returned after usage.
Headphones are limited in supply and are available on a first come first served basis.
- All guests looking to claim or report lost items should do so at Guest Services, located on the Main Concourse (100) behind Section 124.
- Guests inquiring about lost items at previous events should email GuestServices@AustinFC.com.
- Items lost at prior events are held in a locked storage area for sixty (60) days and are then either disposed of or donated to an appropriate charitable organization. All credit cards, IDs, or other forms of identification will be shredded and disposed of if left unclaimed for seven (7) days after the conclusion of the event.
- Q2 Stadium cannot be held responsible for lost or damaged items.
- Once a child or guests is located, they will be taken to Guest Services located on the Main Concourse (100) behind Section 124.
- A police officer will be present for reunification process.
- Parents looking for a lost child or guest should notify the nearest Guest Services Teammate, Security Personnel, or Law Enforcement Official.
Q2 Stadium has multiple merchandise as outlined below:
The Verde Store at Q2 Stadium
10414 McKalla Place
Austin, TX 78758
Phone: (512) 953-2875
Email: support@verdevan.com
- STORE HOURS AND LOCATION
- Monday – Sunday: 10 a.m. – 6 p.m.
- Christmas Eve: 11 a.m. – 2 p.m.
- Christmas Day: Closed
- New Years Eve: 11 a.m. – 2 p.m.
- Fans can browse and order Austin FC Merchandise and select free pickup at The Verde Store at Q2 Stadium by shopping through www.verdevan.com.
- The Verde Store is located in the north corner of the stadium and offers free parking and on-site jersey customization. Season Ticket Members of the Oak Collective receive 10% off at The Verde Store on non-match days. All Oak Collective Members receive 10% percent off MLSStore.com. We look forward to seeing you soon!
- MATCHDAY HOURS WILL VARY. FOLLOW AUSTIN FC CHANNELS FOR THE MOST UP TO DATE INFORMATION.
- https://www.austinfc.com/shop/verdestore
Q2 Field Club: Located on the Event Level (000) in the Q2 Field Club Lobby.
- This store is exclusively for Q2 Field Club members.
Portable Locations: Additional portable merchandise kiosks will be located throughout the Main Concourse.
Mother’s Rooms are located on the Main Concourse (100) behind Sections 103 and 125. If other accommodations are needed or required, please stop by Guest Services and/or First Aid located on the Main Concourse (100) behind Section 124.
- Parking options for Q2 Stadium event are available for purchase here.
- It is recommended to purchase parking in advance.
Visit the Parking page for additional parking information.
PLEASE BE ADVISED: Construction is occurring in the area around the stadium and could affect your normal travel route, as GPS does not account for closures. Additional information and recommended driving routes are available on our Transportation page.
Q2 Stadium is a cashless venue.
We accept major credit cards, Apple Pay, & Google Pay.
Provided by O’Reilly Auto Parts, phone charging station can be found on the Main Concourse (100) behind Section 121 and inside of Lexus Club. Phone chargers are compatible with both Apple and Android devices.
The following items are prohibited at Q2 Stadium and SDPC. These are subject to change based on the event type. The entrance of any item is at the discretion of Q2 Stadium Management.
- Aerosol cans
- Alcohol
- Animals (except for service dogs)
- Bags (except for childcare, cultural, medical, and those smaller than 8”x5”x1”)
- Balls, unless purchased during the event at a merchandise location (deflated)
- Balloons
- Cameras with professional and/or removable lenses
- Clothing containing offensive, inciting, or foul language or depictions
- Clothing containing wires, batteries, or other electronic components
- Confetti
- Drones (unmanned and remote-controlled aircraft systems/vehicles)
- Drums and drumsticks**
- Flags larger than 3’x5’**
- Flag poles, unless coordinated as a supporter exempted item. See ‘Signs/Banners‘ for more info.
- Fireworks or other explosives of any kind including, but not limited to, flares, smoke bombs, incendiary devices, and pyrotechnics
- Frisbees
- Glass bottles or cans
- Illegal drugs and substances
- Inflatable objects
- Instruments**
- Laptops, tablets, computers, and/or other large electronic devices
- Laser pointers
- Marketing collaterals such as pamphlets, fliers, product samples, etc., unless approved by Q2 Stadium Management
- Megaphones**
- Noisemakers including, but not limited to, air horns, vuvuzelas, thundersticks, whistles, bells, megaphones, etc.
- Outside food and beverage of any kind*
- Radios (2-way radios/walkie talkies)
- Resuable drink vessels larger than 30 ounces
- Seat cushions
- Signs/posters larger than 3’x5’**
- Signs, banners, or flags displaying symbols, images, using language or making gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation are prohibited
- Signs, symbols, or images displayed for commercial purposes for electioneering, campaigning or advocating for or against any candidate, political party, legislative issues or government action is prohibited
- Skateboards, roller skates, skates, hoverboards, scooters, etc.
- Stickers, decals, or other items with adhesives
- Streamers, confetti, and register tape
- Telon
- Tifo**
- Use of tobacco products and associated paraphernalia including, but not limited to, lighters, vaporizers, vaporizer cartridges, etc.
- Tripods, monopods, and selfie sticks
- Umbrellas larger than 48″, unless purchased at the Verde Store
- Water bladders
- Weapons of any kind including, but not limited to, knives, firearms, mace, pepper spray, tasers, stun guns, replica/fake weapons, or any item deemed dangerous by Q2 Stadium Management
*Accommodations will be made for those with medical conditions and/or special needs
**Unless coordinated and approved by Q2 Stadium Public Safety Management as Supporters Section exempted items
In accordance with Q2 Stadium security procedures, guests are not permitted to exit and re-enter the stadium using the same ticket.
- Restrooms are located throughout the stadium and include accessible features.
- Family restrooms are located on the Main Concourse (100) behind Sections 121 and 138.
- All-gender restrooms are located on the Main Concourse (100) behind Sections 103 and 128.
The rideshare load zone for Q2 Stadium is located on Delta Dr., which is on the east side of the stadium adjacent to McKalla Rail Station. Delta Dr. is accessed via Metric Blvd.
Uber is the official rideshare partner of Austin FC. To schedule an Uber ride, click here.
The unlawful resale of any event tickets on Q2 Stadium grounds and/or event parking lots is strictly PROHIBITED and may result in the loss of ticket privileges and/or prosecution to the fullest extent of the law.
The SeatGeek Ticket HQ is available online and over the phone Monday through Friday from 9am-5pm. On event days, the SeatGeek Ticket HQ opens 3 hours before kickoff and closes at the 60th minute of the match for Austin FC matches. The SeatGeek Ticket HQ is located on the Northeast side of the stadium. For more information, please call 512-953-2858 or email tickethq@austinfc.com. Details for non-Austin FC events will be made available on the website.
The Q2 Stadium is a KultureCity Certified Sensory Inclusive Venue. The Sensory Room is a space for guests needing a safe space away from the crowds, lights, noise, etc. This room is located on the Main Concourse (100) behind Section 125, adjacent to The Guest Services. Guests can additionally check out sensory kits from Guest Services.
Please reference the prohibited items for a full list of non-permissible items. Below are restrictions and guidelines:
- Handheld 3’x5′ flags are permitted throughout the stadium and may enter any gate. The content of the flag must be approved at security screening prior to entry.
- Flags representing the birthplace or citizenship of active players are permitted.
- Flag poles and banners are not permitted outside of the Home Supporter Section, and must be coordinated in advance for permission in sections 101-105.
- For Home Supporter (Austin Anthem, La Murga, & Los Verdes) exemptions, please contact FanConduct@austinfc.com:
- All Home Supporter exempted items must enter through the Southwest Gate (Stonegate).
- For safety purposes, flags cannot be held in the front row behind smoke/pyro elements and/or successive rows depending on the length of the permitted pole.
- Flags with two poles that extend a flag like a banner are not permitted.
- For Home Supporter (Austin Anthem, La Murga, & Los Verdes) exemptions, please contact FanConduct@austinfc.com:
- Flags, banners, and signs displaying signs, symbols, images, using language, or making gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation are prohibited.
- Displaying signs, symbols, or images for commercial purposes or for electioneering, campaigning, or advocating for or against any candidate, political party, legislative issues, or government action is prohibited.
- Q2 Stadium reserves the right to require a flag, banner, or sign to be put away or removed and/or deny entry if the item is disruptive to fans in your area, inhibits guest experience, and/or violates the Fan Code of Conduct.
- Any quetions/inquiries can be sent to FanConduct@austinfc.com
Q2 Stadium is a smoke-free facility. Smoking and the use of other tobacco products is prohibited in all areas of the stadium. This includes all smoking tobacco, e-cigarettes, and vaporizers.
Standing Room Only (SRO) tickets do not have access to any seating locations or sections 101-105.
Strollers are permitted at Q2 Stadium, once cleared by security at entry. Strollers may be checked in at Guest Services. Austin FC is not responsible for lost, stolen, or damaged personal property.
Sunscreen is permitted; however, aerosol sunscreen is prohibited.
- Apparel Policy: Any Non-Austin FC team apparel is prohibited from Supporter Sections 101-105. Guests are encouraged to wear Austin FC apparel, or team colors Green, Black, White. For questions or concerns regarding Supporter Section apparel, please see a Capo.
- Pouring: Cans and bottles are not permitted in the Supporters Section. All drinks must be poured into cups prior to entering. Cups are provided at at nearby concessions and entrances into the Supporter Sections.
- Text Messaging Service: The 35-ASK-VERDE (35-275-83733) is monitored by public safety during the match. For more information please see the Text Messaging Service section below.
- General Admission/Standing Sections: Sections 101-105 are considered general admission for Austin FC home matches. It is recommend guests arrive early, as this section is first come first served. Guests in these sections are required to stand the duration of the match. Accessible seating is not general admission in the Supporter Section.
Tailgating is not permitted.
The Guest Text Messaging Service is ASK VERDE. This messaging service is monitored by public safety representatives during event hours. A guest may text 35-ASK-VERDE (35-275-83733) to request assistance and/or report concerns.
Be as descriptive as possible to ensure the appropriate assistance is dispatched.
- Location of incident (Seating area including: Section, Row, Seat)
- If person(s) are involved please include detailed description of person(s) and their last know location
This service is free of charge, but standard carrier text messaging & data charges will apply. Text STOP to 35-ASK-VERDE (35-275-83733) to be removed from any list and end subscription to the service.
Please visit the Transportation page for important information regarding travel routes.
- Unauthorized vending, marking, and/or distribution are not permitted.
- Employees and patrons may not distribute, sell, or post materials on or within Q2 Stadium property.
Please remember to stay hydrated while at Q2 Stadium. To enhance fan comfort, as well as to reinforce Q2 Stadium and Austin FC’s ongoing commitment to sustainability, Each guest is allowed to bring in one empty drink vessel, 30-ounces or less. Drink vessels can be refilled at the YETI hydration stations located in the Southeast and Northwest corners of the stadium, as well as other water fountains throughout the venue.
Sealed beverages are not permitted. Guests will be asked to pour out contents upon entry.
All soccer matches and other events at Q2 Stadium are rain or shine. In the event of inclement weather check @Q2Stadium X account for latest updates.
Q2 Stadium does not have a traditional will call. All tickets are digital and can be transferred to the end user via the Austin FC or SeatGeek Apps. Instructions on how to manage tickets can be found here.
Please see ADA/Accessibility.